Launch Special - Free Delivery (Registered Mail)
To celebrate the launch of the Qudos Online Shop we are offering free delivery worldwide via registered mail.
Refunds and returns policy
Software: Please choose carefully as you are not entitled to a refund or exchange if you simply change your mind or cannot provide an operating environment that meets the system requirements.
If a CD or DVD is faulty, you can return the product to us for a replacement within 28 days of purchase. Proof of purchase is required. Qudos reserves the right to assess the condition and age of returned goods prior to offering a replacement, as certain conditions of the goods may result in an exchange being refused.
Online subscriptions: No refunds are available unless we are required to do so by law.
Training cancellations and changes:
A booking may be transferred to a colleague or to a later session, or cancelled for a refund - providing notice is received by Qudos in writing 10 or more business days before the training date. No changes or refunds are possible within 10 business days of training date. Qudos reserves the right to cancel or postpone a training session due to circumstances beyond its control. If a training session is cancelled or postponed by Qudos, an alternative session or full refund on the training cost will be offered. Qudos will not be responsible for any travel or accommodation costs incurred.
Delivery policy and time frames
For software products with physical fulfillment by CD or DVD: we will despatch within 2 busines days of payment. Unless otherwise arranged, delivery to Australian customers is by Australia Post Registered or Express Mail. Delivery to overseas customers is by courier. For software products with online fulfillment: Hosted installations of Qudos 3 will be live within 2 business days of payment. Login for subscription memberships of Qudos Club will be advised within 1 hour of payment.
If you have any comments, concerns or suggestions regarding these terms and conditions, please contact:
support@qudos-software.com |
