Quality Manager has a comprehensive electronic guide book that explains the basic
concepts of quality management, the development of a system,
tools and techniques, and traps to avoid.
The guide book also includes a detailed chapter on the
requirements of each clause in ISO 9001:2000 - from documentation to improvement.
Each of these chapters
includes a brief summary,
followed by a more detailed discussion on implications and addressing requirements,
references to quality management and other compliance standards that may be of interest,
at least one case study, a 5-step
activity plan (Understand, Plan, Document, Implement & Verify), and links to
sample documents and other tools that may be useful in addressing that particular aspect of
quality management.
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