Improve your understanding

The comprehensive, Electronic Guide Book explains basic concepts, development options, and quality management techniques. It also provides a commentary on the clauses of ISO 9001 - in plain English! It has a chapter on the requirements of each clause in the standard – with each chapter including;

• A summary of ISO 9001 requirements
• A detailed discussion on various aspects and implications of those requirements
• References to applicable quality principles, clauses in ISO 9001 and other compliance standards
• One or more case studies
• An itemised activity plan
• Links to the numerous sample documents and other tools

A series of smart training presentations help you learn about various aspects of quality management - such as the Plan-Do-Check-Act cycle and the journey of continuous improvement, techniques and protocols for internal audits, risk management, and management review.

Quality Manager doesn't end there. Web Links to many useful sources of information are available - government web sites, service providers, certification bodies etc.